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With the good, it was great, but the bad was a bit bad. Some have complained of not being able to cancel easily. You did a great break down and pointed out things customers need to know before accepting a contract. Woah, I didn’t even realize Xfinity offered home security service. There are many drawbacks of this company as suggested in the post and the price range are almost same as ADT.
The system that we installed consisted of 10 window sensors, a motion sensor, a keypad, and two cameras. We also added a $120 Zen Thermostat and a $50 outlet controller. For that set of equipment, we had the option to pay $720 upfront or finance it without interest at $32 a month for 24 months. Total pricing will vary based on the security system, add ons chosen, and region of the country where installation occurs. After seeing a Comcast offer which sounded great because I would pay just one bill, I had the system installed and paid a bit over $500 for additional sensors.
How does Xfinity Home security work?
Installation starts at $50, but generally averages $99. All in all, Comcast is more expensive on average than other smart home security systems. According to an Xfinity Assistant via Live Chat, the new camera that Xfinity offers is a Sercomm SCHC2AEW, and it is designed specifically for use with Xfinity xFi or Xfinity Home. To pair this camera, use the Xfinity app or Xfinity Home app.
The message was, “It’s your home, so it’s up to you.” We decided on a system with seven door sensors, two motion detectors, and two security cameras. After we selected their location, the technician was proficient with their installation, including the outdoor camera that required a modest amount of drilling and wiring. The tech also ran a set of diagnostics to ensure a strong signal to each device. Self Protection starts at$10 per monthand offers live and recorded video, real-time motion notifications and 24/7 video recording. You can connect and check in on your cameras from anywhere with the Xfinity app. Equipment is sold separately, and only works with cameras purchased from Xfinity; a touchscreen controller is not an option with this plan.
Xfinity Home customer experience
Its cameras are low resolution, lack a privacy function, and the interface experiences notification delays. You can also easily have connected lights turn on and off around your home to give the appearance of activity while you're away. Tip us away from recommending it -- especially when a company like Wyze offers such a strong, budget-friendly alternative. It's a lot to take in, and today's home security providers don't always make it easy to comparison-shop.
And we recently had a tech come out to look at an issue with our cable…..he just about ripped up all the carpeting in the house. Hey Samantha, I’m so very sorry to hear about this awful experience. I used to work for Comcast just earlier this year and I’ve heard this happening far to often for their customers. Just plain really bad situations occurring because Comcast dropped the ball somehow on the security. The company is profit oriented and they don’t so much care on the back end of how the system works. While they are still getting their business in order, we suggest using a different company.
Xfinity Home review: Xfinity Home Makes Mixing Security and Smart Home Automation Easy
You also get to enable motion-activated recording, and the cloud system can be configured to use AI that can recognize people, pets or vehicles. If you’re going to buy a few cameras, then this plan makes more sense than the basic one. This is best discussed over the phone, making sure that you get an upfront cost for any installation costs this will incur.
There's a 30-day money-back guarantee, and no contract is required if you buy your equipment upfront. Pricing for the systems is competitive with other nationwide providers, such as Frontpoint, which starts at around $360 and goes up to over $500. When you click through from our site to a retailer and buy a product or service, we may earn affiliate commissions. This helps support our work, but does not affect what we cover or how, and it does not affect the price you pay.
However, the system does have to be professionally installed, and you have to let Xfinity know you’re moving. HD video viewing is supported from any cameras that you have, and you can even view video footage on your TV if you have an Xfinity X1 set-top box. The Xfinity Home Security package has to be professionally installed, and the contracts are comparatively expensive.
Xfinity is a household name, and its home security equipment is of high quality for a reasonable price. We give it a 4 out of 5 because its intelligent equipment minimizes false alarms and keeps you plugged into your system and smart home all inside one user-friendly app. Limited to Self Protection for residential customers.
The positive reviews talked about the quality of the app and smart home integrations and the speed of response. All Xfinity Home Security plans are sold on a 48-month contract initially, turning into a rolling contract at the end of the plan. You get three days to cancel without a fee, which hardly gives you any time to try out the services. Look for a home monitoring service with a longer get-out period if you want to have longer to get used to a system.
Comcast customers can enjoy a discount by bundling their Xfinity Home system with TV and internet services. On the other hand, we did not like their rigid installation policy, lack of camera options, and spotty customer service. But the biggest strike against Xfinity Home was their prices.
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